Complaints Investigation

Complaints Investigation

Often help is only sought once all internal avenues have been exhausted, by this time senior management have lost a significant amount of their time, time which they cannot retrieve and often resulting in the various parties becoming entrenched in their views. The alternative to this risk is to bring in independent experts from the start. This minimises disruption and management can continue with their priority of running the business whilst the complaint is handled in a sensitive and comprehensive manner.
Our team will produce a detailed analysis of the complaint with an assessment of the evidence relevant to both parties and support the business through to negotiated settlement, or in rare circumstances through the courts should a settlement not be reached.